Frequently asked questions

FAQs

Before buying

  1. Select the days you will be in Ibiza and the date you wish to attend the event.
  2. Select the number of tickets and extras.
  3. Fill in your personal information and select the payment method.

Because buying directly from the Formentera Explorer official website you ensure multiple benefits on your upcoming and future parties with us.

Receive gifts and discounts
Change your reservation whenever you want
Don’t queue at check-in
A comfortable and safe way to buy your tickets

Of course, for groups of 8 people please get in touch with us, we can also help you organise your group party or bachelor party.

Yes, it is advisable to take cash or credit card to consume the drinks on the menu.

Yes, access to minors is always allowed accompanied by their tutor.

Yes, smoking is allowed on board as it is an open space.

If the sea is rough or there is heavy rain making it impossible to go to sea, the client will be given two options:

1) To enjoy the excursion on the next scheduled event
2) Receive a full refund

Normally the tickets sell out fast and they go up in price as the season approaches, we recommend buying as far in advance as possible but you can buy your tickets as long as the event is available online.

It is not possible to carry your luggage on board but if you wish you can leave your luggage at our offices and pick them up once the party is over.

Of course, all our customers are covered by passenger insurance.

Formentera Explorer works with the boat EMERGE IBIZA.
For hiring the boat exclusively you can get in touch with us through the following links:

www.emergeibiza.com
info@emergeibiza.com

Yes, we have multiple plugs sockets on board.

The day of the event

The meeting point is at the pier for excursions in Marina Botafoch
We recommend arriving at least 30 min before departure (10am)
Departure: 10:30am (approx)

A towel, a swimsuit, suncream, credit card / cash and desire to have fun, we put in the rest!

Yes, you must present it at the door alongside your ID or passport and the credit card used to make the payment. Otherwise, access to the event will be rejected without the right to any refund.

Robberies are not common but it is advisable to keep your belongings nearby and not lose sight of them, we do not have lockers on board.

Once the purchase is completed

First of all we advise you to look in your spam inbox, if you still can’t find them please send us an email info@formenteraexplorer.com

Of course, you can buy extras after buying your tickets, simply print off your extras together with your tickets and bring them the day of the event.

If for any reason you haven’t bought your tickets on the official website and can’t buy extras, you just need to buy the extras on our website and attach them to your ticket. For more help please contact us

Of course, you can change the date of your ticket as many times as you need, if you’re not sure when you’ll be going to the island, it is a good way to take advantage of the offers and discounts and decide later.

To do so, you just have to contact us once you have your tickets

You can cancel your ticket up to 72 hours in advance at no cost, check the reservation conditions here.